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Does Not Report Wattage Or Cadence

Symptom Description: The power meter pairs to a head unit or Qalvin, but reports no wattage and no cadence data. 

CauseThe power meter is unable to measure cadence. 
Wattage = Torque x Cadence

*If cadence reports but wattage does not, see Does Not Report Wattage.

Troubleshooting

View the below tables to determine how your power meter measures cadence, and the troubleshooting steps to get it working again.

DZero ModelsDZero_Cadence_Table.png

*DZero Model power meters only measure cadence using an accelerometer

Perform the below sections of the Quarq Power Meter Basic Troubleshooting Guide, then test the power meter's function. 

  • Pages 7 & 8: DZero and Legacy Power Meter Battery Compartment Service 
  • Pages 9 & 10: Power Meter Reboot

If the troubleshooting above does not resolve the issue, please contact Quarq Customer Service.

Legacy ModelsLegacy_Cadence_Table.png

*Legacy power meter models capable of AxCad require firmware v23 or newer. If the power meter is using v22 or lower, you must perform a firmware update using Qalvin Legacy.

Perform the below sections of the Quarq Power Meter Basic Troubleshooting Guide, then test the power meter's function. 

  • Pages 7 & 8: DZero and Legacy Power Meter Battery Compartment Service 
  • Pages 9 & 10: Power Meter Reboot

 If the troubleshooting above does not resolve the issue, please contact Quarq Customer Service.

                                                                                                                                                

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