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Does Not Report Wattage

Symptom Description: The power meter will pair to a head unit or Qalvin. When pedaling cadence reports but wattage does NOT. 

CauseIf troubleshooting does not resolve the issue, an issue exists with the power meter's strain measurement circuit. 

*If no wattage and no cadence reports, see Does Not Report Wattage or Cadence.

Troubleshooting

AXS / DZero / DFour / DFour91 / DZero for Specialized / Eagle MTBPerform the below sections of the troubleshooting guide

  • Pages 7 & 8: AXS, DZero and Legacy Power Meter Battery Compartment Service 
  • Pages 9 & 10: Power Meter Reboot 

Following the above troubleshooting:

If the zero offset is outside the guidelines, or the power meter does not report wattage, please contact Quarq Customer Service

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Legacy ProductsPerform the below sections of the troubleshooting guide.

  • Pages 7 & 8: DZero and Legacy Power Meter Battery Compartment Service 
  • Pages 9 & 10: Power Meter Reboot
  • Pages 11 - 13: Battery Compartment Removal (legacy Power Meters ONLY) 
  • Pages 14 & 15: Battery Compartment Installation (legacy Power Meters ONLY)

Following the above troubleshooting:

If the zero offset is outside the guidelines, or the power meter does not report wattage, please contact Quarq Customer Service

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